Terms & Conditions
Deposits and Payments
A deposit equivalent to one nights stay is required to confirm a reservation. Reservations are only confirmed on receipt of deposit and signed or online booking form. This can be done via Credit Card online(may take a few days to process) or you can deposit funds directly into our bank account via the internet. Please use your booking reference number as details. ANZ Account #01-0886-0244812-00.
All bookings must be paid for in full at time of arrival.
GST # 109-250-236. All rates are GST (15%) inclusive and are in New Zealand dollars (NZ$). We accept Visa, Master Card and New Zealand cash.
Reception Hours
11:30am till 9pm (winter months) 10am till 10pm (summer months). Please try to complete all transactions during these hours. For amendments please contact Otematata Eatery, Bar & Lodging via email or phone to change your booking details. T
Infant Charges
There is a $5 per day charge for infants 0 - 1 inclusive.
Check-in/out times
Check-in time is from 2pm on the day of arrival. Check-out time is 10am on the day of departure.
Late Check-in
Please advise reception if you will be arriving later than 9pm, so that arrangements can be made for a late check in.
Credit Card
A valid credit card in the name of the guest must be presented on check-in. Any damage caused during the stay may be charged against that card.
Breakage or Damage
Please report any damage or breakages so that we can repair and/or replace.
Pets
No animals are permitted in any of our units. If they are found to have been in a unit, there will be a sanitation fee of $250 charged.
Other Information
We are a hotel attached to a restaurant and bar. At peak times we may hold entertainment in the bar area. We try to keep noise pollution to a minimum but on these nights, please understand this is an integral part of our business.
I, the guest agree:
• To conform to Hotel bylaws & regulations (available from office & on website) & understand that any breach of the rules by ourselves or our guests will result in our accommodation being cancelled without any refund of fees paid.
• That any additions to the numbers in our party must be notified to and consent given by the owners of the Hotel before arrival.
• Only one vehicle is allowed to park on site for each room booked, with all other vehicles being parked in the designated areas.
• That no animals are allowed in the Hotel at any time.
We reserve the right to refuse a reservation at any time from any person if we reasonably believe the person:
• is not the person named on the reservation
• is not the person named on the credit card or not be authorised to use the card
• is not able to pay for any additional charges
• may cause damage to the property of the Park or other guests
• may exhibit socially unacceptable behaviour
• is younger than 18 years and not accompanied by a responsible person over that age
• is concealing a dog or other unauthorised animal
To ensure that all guests have a pleasant stay we expect common sense and consideration to be shown at all times. This includes reasonable behaviour and dress at all times. All alcohol is to be consumed in your room or in the licensed bar area. All other area’s are liquor free. No noise between 10pm - 7am.
All bookings are accepted at the discretion of the owners.
Privacy Statement
This statement applies to all individuals providing personal information to Otematata Eatery, Bar & Lodging through this website. When collecting personal information Otematata Eatery, Bar & Lodging complies with the Privacy Act 1993. The Otematata Eatery, Bar & Lodging will only collect and use personal information in connection with processing your request and for contacting you regarding our services to you. All personal information remains with Otematata Eatery, Bar & Lodging and will not be sold, traded or shared with anyone. If you have any questions regarding any of this information please contact us.
Local Activities & Attractions
For local attractions information - ask us first, our knowledge is extensive.
Telephone
Public card phone is nearby.
Laundry
Washing machines & dryers are located in our facility block.
Messages & Mail
Please check at reception to collect any messages or mail. We do not deliver messages.
After Hours
A 24 hour call button is located at the front of reception to contact the owners in case of emergency or disturbance or please call 027 5255505.
